We have a Zero Tolerance for Online Fraud.
We know that fraud is a worry for buyers and sellers on the internet. We want you to have a pleasant and untroubled experience when shopping with us - so we have a rigorous policy to protect our customers and our business.
Credit card holder names and billing addresses are verified to reduce fraud. Anyone caught using a fraudulent credit card number or bank accounts will be prosecuted to the fullest extent of the law. In addition, it is a waste of time purchasing our products with a stolen credit card number sinmce we have the ability to discern a "real" order from a fraudulent order. This is done based on the unique anti-fraud software installed. As soon as a charge is reported as invalid or illegal, we will report all information returned to us through the anti-fraud program to the necessary authorities.
Our payment processors, PayPal and OCBC Bank, are secure. Your payment information is maintained securely and your personal data is not shared with anyone. However, if you are concerned that a payment to Defense Soap Asia is incorrect or has not been processed, please let us know immediately.
During the ordering and payment process we record the internet address (IP address) of the customer's computer. This is to facilitate evidence-gathering if and only if a transaction later proves to be fraudulent. The information is used for no other purpose.
We also verify the delivery address.
IN NO EVENT SHALL DEFENSE SOAP OR KNOCKOUT GEAR GROUP PTE LTD BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES ALLEGED TO ARISE UNDER THIS WARRANTY, OR ALLEGED TO BE OWED DUE TO ANY FAILURE TO DELIVER GOODS, OR FROM ANY USE, MISUSE, OR INABILITY TO USE THE PRODUCT DUE TO ANY DEFECTS IN THE PRODUCT.
You can place the order online or visit our retail shop at 64 Haji Lane, Singapore 189257.
To order online, browse the catalog, select the product model/size/color and click add to cart. To add more items, click continue shopping then select and add to cart more products.
When you're ready click checkout, input delivery and billing details, select payment method, click review order. Double check the details then click submit order.
You will receive an email with the order details.
While every effort is made to present each item on our website as accurately as possible, the images you see depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an identical representation of the actual colour of the item.
We make every effort to make sure that each item sold at this online shop is manufactured to the highest quality and that the goods reach you in perfect conditions.
We deliver to the following countries in Asia:
Orders shipped by SingPost are mailed as an REGISTERED ARTICLE item. You will receive a tracking number as soon as we mail your package. Use that number to check the status on your country's postal company website.
If you don't receive a tracking number, please contact us asap.
Shipping by courier is faster, sometimes more expensive than the regular post, sometimes cheaper. You can choose at checkout which service do you want to use.
You will also receive a tracking number to help you monitor the delivery progress.
While we make every effort in sending your order as fast as possible, delays happens.
You can pick up your order at the store pretty much as soon as you placed it.
You can give us a heads up if you wish.
A full refund of the product paid will be made if the product is no longer in stock after making the payment. Once the order has been processed, the payment will not be refunded.
We provide the best service to our customers and ensure that all customers are satisfied shopping here. For hygienic reasons we cannot accept a used soap...
An exchange will be made if the product we delivered is not the one customer has ordered. Make sure you do not open or use the item in any way.
For clearance, custom or close out items, all sales are final. No returns or exchanges.
Every purchase entitles you to collect points $1 = 1 loyalty points. The more you shop the more points you collect.
The amount of points to be redeemed is 50, 100 or 200 in one order. Cannot use for example 27.5 points.
To redeem your points first check how many points you collected on your account page. Then at checkout page type in 50, 100 or 200 into the "Apply coupon" field.